Shipping policy

 

Shipping Policy

Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.

You will receive a confirmation email once your order has been shipped.

Shipping Times

Shipping times vary depending on your location:

  • Europe: 5–12 business days

  • USA & Canada: 7–15 business days

  • UK: 5–12 business days

  • International: 10–20 business days

Please note that delays may occur due to customs, holidays, or unexpected logistics issues.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight.

Order Tracking

Once your order is shipped, you will receive a tracking number by email.
Tracking updates may take 1–3 days to appear.

Wrong Address Disclaimer

Customers are responsible for providing a correct and complete shipping address.
We are not responsible for orders shipped to an incorrect address provided by the customer.

Customs & Import Fees

International orders may be subject to customs fees or taxes.
These charges are the customer's responsibility.

Lost or Delayed Packages

If your package is lost or severely delayed, please contact us at:
support@steelionfitness.com
We will assist you in resolving the issue.

Damaged Items During Shipping

If your item arrives damaged, please contact us immediately with photos/videos.
We will arrange a replacement or a full refund.