Refund policy


✔️ No refunds allowed,
✔️ Full refund only if the product is defective, damaged, or incomplete (deficit),
✔️ Professional and clean wording.

Return & Refund Policy – Revised Version

IMPORTANT: Refunds are not allowed once the purchase is completed.
However, if the product is defective, damaged, or incomplete (deficit), we will issue a full refund after verifying the issue.

Returns – 30 Days

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return only if the product is defective, damaged, or not as described.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.

To start a return, contact us at: support@steelionfitness.com
Returns must be sent to the following address: [INSERT RETURN ADDRESS]

Items sent back without a prior return request will not be accepted.

Damages, Defects & Order Issues

Please inspect your order upon reception and contact us immediately if:

  • the item is defective,

  • the item is damaged,

  • the item is incomplete or missing parts (deficit),

  • you received the wrong item.

If the issue is confirmed, we will process a full refund or an exchange, depending on your preference.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • perishable goods,

  • custom-made or personalized items,

  • personal care items,

  • hazardous materials or flammable liquids/gases,

  • sale items or gift cards.

Feel free to contact us if you have any questions about a specific item.

Exchanges

The fastest way to get the item you want is to contact us so we can verify the issue. Once your return is accepted, you may place a new order for the replacement item.

EU 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days.
However, refunds are only issued for defective, damaged, or incomplete items, as stated above.

Refunds (Only for defective, damaged, or incomplete items)

We will notify you once your return has been received and inspected, and inform you if the refund has been approved.
If approved, a full refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed after your refund approval, please contact us at support@steelionfitness.com.

Questions? We're here to help:support@steelionfitness.com.